ebay seller doesn t accept returns

First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Coverage, eligibility requirements, and exclusions. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You can also open your Returns dashboard and select View return details from beside the item. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Select the percent you want to deduct from the refund amount. Whether you need to accept the return depends on their reason for opening the return. SeePartial refund guidelines. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Open a Disput. What in the actully insanity is this? Need to report a problem or not sure about the next steps? You can also find more information in our full article below. Copyright 1995-2023 eBay Inc. All Rights Reserved. '&charset='+document.characterSet : '')); If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Big surprise there. No support for sellers in these cases. You are the seller. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. This is the loophole. Ebay has a 30 day money back guarantee that is available on most all items sold here. See our Partial refund guidelines for more details. I was not trying to show how it 'benefit a buyer". A dialogue will open as you type your search terms. Also a seller you are always going to have bad buyers here and there, its. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. This is a good option for low-value items. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. a part of. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Many posts in here from sellers about this. New comments cannot be posted and votes cannot be cast. IMO as a seller its always better to accept returns, as you then have some control. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Create an account to follow your favorite communities and start taking part in conversations. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Help for buyers and sellers. You probably won't win, but if you don't call, the chance of you winning is ZERO. Unresolved buyer returns can cause sellers . When a buyer opens a return request the funds related to the sale may be put on hold. Tip But, yes, you get refunded and get to keep the item as well. What if any recourse do I have in this situation. '&charset='+document.charset : (document.characterSet ? We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Answer (1 of 3): Sellers are not required to accept returns. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If I accept it, I can still require a return of the item & always do. i probably get osmo pocket instead." The buyer returned the item used or damaged. If the buyer does not ship the return by the specified date, eBay may close the return request. This is a good option for low-value items. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. A few days later I receive a not as described PayPal claim. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Buyer is asking for a refund because he can't figure out how to use it. We've outlined yourresponse options below. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. How is it a benefit? The seller is required to respond and provide either tracking information, delivery updates, or a refund. In some cases, we may automatically accept a return request on your behalf. Welcome to the Returns board! Depending on your return policy, this may or may not include the original shipping cost. So they can make it sound as the 23 days was trying to help you. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. am I required to pay for shipping? If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. The seller claims the item is not compatible with his mobile device. That decision is for him to be allowed to return it. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); I appreciate it. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. See Partial refund guidelines. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. How to accept a return when the buyer changed their mind about a purchase. Shopping Cart Integrations ii. 04-18-2022 Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Read our most popular questions and answers about handling return requests from your buyers. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Tip Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If we're asked to step in to help, we may ask the buyer to return the item to you. A Not as Described case does not require you to return the item at your expense. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Give a full refund The buyer will receive a full refund. Thanks for being honest about this. Accept the return:The buyer will send the item back to you for a full refund. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. document.write ("&loc=" + escape(window.location)); Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Returns related questions? To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). You are not alone. This is at the seller's discretion. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. There is no more seller protection. They say, Buyer beware but what about the sellers? If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. document.write ('&cb=' + m3_r); When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). In some cases, your response options may differ. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. If the item is returned used or damaged, you may qualify to issue a partial refund. 01:38 PM Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Most sellers don't understand this. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. See ourpartial refund guidelines. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. As a no returns seller, I still get the option to accept a SNAD. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. You accept returns in your policy and the buyer changed their mind about a purchase. Well which one is it? Thank you very much for your help! If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. It may only be used to recoup losses when an item is returned used or damaged. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. As you may already know or will find out after watching this video that it simply doesnt matter. And frankly, I'm 100% okay with that. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Refunds and billing for return shipping costs You don't accept returns in your policy, and the buyer changed their mind about a purchase. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. You have 8 calendar days to review the return reques t and take action. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. When listing an item, it's important to include your returns address - opens in new window or tab. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Its out of their hands at this point as the buyer filed the PayPal claim. Should I wait for the seller to contact me? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. if (document.mmm_fo) document.write ("&mmm_fo=1"); If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Enter the amount you wish to offer the buyer. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. How to go about returning an item when a seller doesn't accept returns? If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. They also state that they cant guarantee the condition of the item being returned. I have a chrome plugin that replaces buyer with seller and seller with buyer. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. 01:39 PM. This is all true, but only for items that are REALLY Not As Described. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. Otherwise you can consider this closed - nothing more for you to do. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? Per the seller's return policy in the listing We'll then ask the buyer to post the item back to you within 10 business days. And we had to let him. 04-18-2022 Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Select. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. ,