bt openreach engineer working hours

I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. bt openreach working up a pole today. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Try their website here. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Replying to . Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. The cookie is used to store the user consent for the cookies in the category "Analytics". This cookie is set by GDPR Cookie Consent plugin. What are the time slots for Openreach engineer appointments? A company that was engineering-led is now run by business(wo)men with the resulting chaos. You might not need a visit, just the right advice and help to identify the problem! Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. You might not need a visit, just the right advice and help to identify the problem! Starting salary is poor, but you'll reach the higher rate after 3 years. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. We have a range of ways to get in touch for new and existing customers. Accept cookies to experience the full functionality of this page. Log intoorder trackerusing your BT ID or order reference and postcode. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on The installation takes around three hours and the Openreach engineer will need access to your property. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Was the First Engineer who the complaint was about actually a Qube Engineer? If you cant change your appointment, chat online or call us and we'll do it for you. If you need help email your.problems@observer.co.uk. The strikes will take place on 29 July and 1 August. However, you may visit "Cookie Settings" to provide a controlled consent. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. BT Openreach SFI2 Engineer Visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. We don't ask for any formal qualifications. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. What tips or advice would you give to others applying to BT? Contact BT. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). In your case, communication between the two appears to have broken down badly. I think Openreach work 7 days a week, and on bank holidays. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. An engineer visit is requested, and no fault is found. sector, For global Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. We use cookies to optimize the website, no personal information is stored. business and public sector, For business and public It was reported a yesterday (I think). Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 26/04/2017. But it changed its tune when the Observer got involved. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. New grading structure. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. If you arent available, someone over 18 will need to be around. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. You'll find up-to-date details of all charges and pricing information in BT Price List. Read about our approach to external linking. My Background as a Phone Engineer in Southend. 15h06. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. A specific time cannot be given and access must be available for the entire slot. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. If a charge is likely, well let you know. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Replying to . He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). @bt_uk. 0 Ratings Ibz But opting out of some of these cookies may affect your browsing experience. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. This cookie is set by GDPR Cookie Consent plugin. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. This field is for validation purposes and should be left unchanged. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Just click on. The union was . That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. CER / Field Insights - North England. 13h08. The live chat person wasn't at all helpful and actually closed the chat without resolution. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. on Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Working from home no service passing the buck. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Well remotely activate a port on the ONT. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. They will discuss this with you before starting any work. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". It says: Were very sorry about the problem with NJs broadband service. . It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. This is a very common mistake made worse by the press. The ISP said it can take up to 72 hours. Moving home . He is very hard working and does things without needing to be asked. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Mar 2018 - Present5 years 1 month. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. The fault isnt due to fair wear and tear. A specific time cannot be given and access must be available for the entire slot. . However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Openreach, which controls most of the UK's. business and public sector, Media In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Announcements, Guides & Community Updates. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! How long is the appointment? Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Your contracted to 37.5 hours a week for work which your are field based. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Clear a path to the main telephone socket, if you have one. Overtime is usually available so the minimum . I need an engineer to come to my premises to fix a broadband fault. I'm wondering will there be engineers working on a saturday? BT promised two engineer appointments but no one turned up. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. This depends on the apprenticeship you are applying for. They'll aim to do this within 5 working days of you placing your order. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Faulty equipment like a telephone or router not covered by a maintenance contract. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Damage caused during a break in to your premises. Our broadband then stopped working completely. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Ex open reach engineer here, up until 5ish years ago.

Norrington Table 2021, Articles B